Accessing Services

The Hospice's clinical staff are available to advise hospital doctors, ward nurses and any other frontline healthcare professional about specific patients in their care. 

The Hospice has achieved external recognition as a specialist palliative unit, providing a 14-bed In-patients Ward, 20-place Day Care Centre, support for community-based patients (Laurieston Nurses) and palliative care consultancy for South Glasgow Acute Hospitals.

We can help you to

  • Help improve the quality of life for patients by enhancing their physical, emotional, social and spiritual care
  • Provide support, information and advice to relatives/carers during illness and into bereavement
  • Offer advice and make recommendations on pain and symptom management, providing support to staff caring for these individuals and their relatives/carers
  • Provide educational input to enhance skills and knowledge of all staff involved with patient care via formal and informal teaching sessions
  • Participate in audit and research, and disseminate relevant findings.

Referrals

The Specialist Palliative Care services at the hospice are available to individuals with complex problems associated with a life-limiting illness and for the support of their carers/family.

The services available include:

  • Inpatient care (14 beds) for short admissions for end of life care, symptom control and further assessment of needs.
  • Hospice Community Team, who visit and support people in their homes and provide a 7 day service between 9am-5pm.
  • The Outpatient service, includes 3 days per week day services, providing symptom and psychosocial support, medical and nursing outpatient clinics, therapeutic care and complementary therapies.

Who can refer?

Referrals are accepted from Hospital Consultants, GPs or any Health Care Professional with consent of the appropriate doctor managing the care.

If you are wondering about care from the hospice for you or a family member please phone us to discuss it. If you wish you can be shown round the Hospice and the staff will talk with you about your situation and answer any questions you may have.

How to refer?

A Hospice referral form can be downloaded below. Completed forms can be faxed to the secure line 0141 429 8406. Please ensure adherence to NHS MEL Guidelines 1997 on faxing of confidential information.

Alternatively the referral can be posted directly to the Hospice:

The Prince & Princess of Wales Hospice
71 Carlton Place
Glasgow, G5 9TD

 

Referral forms are available in hospital wards and GP surgeries or can be completed using the SCI gateway. 

Urgent referrals can be made by telephone to the Clinical Admin Team on 0141 429 9823 Monday-Friday 9-5pm who will put you in touch with a member of the medical staff.
For urgent referrals out of hours telephone 0141 420 6785.

Important numbers for you

24 hour medical and nursing advice is available for any Health Professional, patient of family member; 

phone

Health Professional Advice Line (Office Hours)

0141 429 9823

phone

Community Nurse Specialists (9am -5pm)

07736 821 970

phone

24 hour Helpline

0141 420 6785

Education in and beyond the Hospice

Our in-house education and training programme is central to the development of our staff and volunteers. The development of our workforce is key to our success as a specialist unit, as we endeavour to give the best care, and provide the best service possible.

We also have a commitment to provide educational programmes for other professionals within the Greater Glasgow and Clyde environment through one off study days, links with universities and by offering placements to a variety of staff.

In the Hospice

For staff employed by the Hospice there are many opportunities to continue their professional development, from a robust mentorship programme to support in their broader studies. Everyone has responsibility for their own learning - but we provide many opportunities and support to make this achievable. We support secondments to other clinical areas and also within the hospice, and attendance at conferences and courses is encouraged.

Our commitment to lifelong learning extends to non-clinical staff and volunteers, who receive job-specific training as well as personal development in areas such as communication skills.

 

Outside the Hospice

As a specialist palliative care unit we are committed to sharing our expertise with other healthcare professionals. This may mean coming to us for a specific training event, or perhaps one of our staff might come and speak to an external audience. We are also involved in both under- and post-graduate study for many professional groups and have a busy programme of students here on placement.

To ask about placements, study days or education for your staff

phone

Call Jane Miller on

0141 429 5599

Or email Jane at

jane.miller@ppwh.org.uk

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